Alt+Shift Eliminates 95% of Invoice Errors with Swiper

THE COMPANY

A distribution business running on recurring invoices

Alt+Shift distributes fresh and packaged goods to grocery and food-service customers across the Midwest, issuing thousands of recurring invoices a month across contract terms that vary customer by customer.

THE CHALLENGE

Manual invoicing that couldn’t keep pace with volume

Recurring invoice generation, overdue-payment follow-up, and matching incoming payments to open invoices were all handled by hand, and small manual errors in recurring invoices compounded every billing cycle.

We were catching the same invoicing mistakes every month because nothing was actually checking the work, just people, going faster and faster.
Priya Raman, Director of Billing Operations

THE SOLUTION

Automating the repetitive path, keeping a person on the exceptions

Swiper automatically generates recurring invoices, follows up on overdue accounts, and matches incoming payments against open balances. Disputed charges, custom contract terms, and high-value accounts are automatically flagged and routed to a real person instead of being silently processed.

Alt+Shift rolled the automation out to its highest-volume customer segment first, then extended it across the full customer base within six weeks.

THE RESULTS

Errors down, collections faster

Invoice errors dropped by 95%, and the average time to collect on an invoice fell to a third of what it was before, without adding headcount to the billing team.