Acme Corp Passes Its First Audit Without a Single Finding with Swiper

THE COMPANY

A utility with an audit problem

Acme Corp distributes power and gas to customers across three states under strict utility commission oversight, and its most recent audit had returned 14 separate findings related to billing controls.

THE CHALLENGE

Fourteen findings and a commission losing patience

Manual billing adjustments and inconsistent documentation had left Acme Corp unable to fully explain rate changes and credits during its last examination, putting its standing with the commission at risk.

Our previous audit read like a to-do list. This year the examiners had almost nothing to write down.
Elena Petrova, VP of Regulatory Affairs

THE SOLUTION

Every billing adjustment documented automatically

Swiper requires a documented reason and approval trail for every manual billing adjustment, generating the audit trail regulators expect without adding extra steps for the billing team.

Acme Corp's compliance team used Swiper's reporting to close out all 14 prior findings months ahead of the next scheduled audit.

THE RESULTS

A clean audit for the first time in years

Acme Corp passed its most recent utility commission audit with zero findings, and now responds to regulator information requests in a fraction of the time it used to take.